12 & 13What if my charger breaks down? (AMC & remote diagnostics)
Hardware downtime translates directly into revenue loss and frustrated drivers. Massive operates a two-tiered preventive maintenance network:
Level 1: Remote Auto-Heal (CMS): Most operational glitches (connector lock jams, protocol timeouts or gateway dropouts) can be fixed remotely in minutes with automated OCPP commands (soft/hard reset, connector unlock and over-the-air firmware updates).
Level 2: Field Engineering Bench: Critical hardware faults (power module failure, blown fuses, contactor thermal trips) dispatch automated tickets to local field technicians backed by a 24-to-48-hour SLA commitment.
Comprehensive AMC Packages: Includes half-yearly filter cleaning, terminal torque checks, insulation re-testing, and surge arrester replacements.
Telemetry Health Status (sample)
● CMS PulseOK (Ping: 42ms)
● Contactor Temp38.2°C (Optimal)
● Insulation> 50 MΩ (Safe)
● Last Reset14 days ago
Massive CMS flags abnormal temperatures before they cause a breakdown.





